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Warranty Policy

Warranty Policy

Rebuild Master Tech's warranty obligation for this product is limited to the terms set forth herein. RMT warrants its Auto Parts against standard defects under normal use for a time period from the date of invoice. This warranty covers defective materials and workmanship. This warranty also does not cover surface finish (paint), dust boot / cover, and mounting hardware including but not limited to rubber bushings.

All warranties are subject to the original date of purchase. RMT limited warranty applies only to the owner of the vehicle for as long as he or she is the original purchaser of the product. Warranties are limited to the replacement of defective parts in accordance with this warranty. Improper use, installation, alteration, or disassembly of RMT products will void any warranty. Product must be inspected by RMT before credit can be issued, or replacement of parts under limited warranty. Warranties are for defective parts only, normal wear and tear does not constitute for a warranty. Warranty is for part replacement only and is non-transferable. Commercial vehicles are not covered under warranty. Cost of removal, installations, re-installations, and shipping are not included as part of the warranty. RMT will not be held responsible for any labor costs, transportation fees, or loss of time from work due to a defective part. RMT does not express or imply any warranty as to performance of any part sold. RMT is not liable for damages of any kind arising from the use of parts purchased on these sites. Including but not limited to punitive, indirect, direct, incidental, and consequential. We reserve the right to refuse any product for return. All of our Air Suspension Air Struts, Air Springs & Shocks are designed to work with Original Stock Wheels. If part failure occurs Aftermarket or Non-Stock wheels will damage other parts on the vehicle. RMT is not responsible for Any Damage to the vehicle.

Installation must be done by a ASE certified technician / mechanic, proof is required for all warranty claims.


DEFECTIVE PART MUST BE RETURNED FIRST BEFORE A WARRANTY CAN BE PROCESSED.

RMT will repair or replace, at its option, defective products or components. To apply for a warranty exchange you must first call Customer Service at (954) 934-9595 and the Following Warranty Form Must be Filled Out and sent to the Warranty Department. 

RMT retains the right to repair or replace the warranty with new or remanufacture product, or refund of the purchase price at its sole discretion.

This warranty is voided if the installation is not performed by an ASE certified technician / mechanic. It is required to submit a receipt or proof of installation that was completed by an ASE certified technician / mechanic with your warranty claim. You must email reciept or proof of installation by an ASE certified technician / mechanic to info@rebuildmastertech.com


Defective parts can be sent to RMT at:

RMT 6689 NW 16th Terr, Fort Lauderdale, FL 33309. 

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1.PRODUCT WARRANTY:  (YOU WILL NOT HAVE ANY WARRANTY OF ANY KIND IF YOUR CORES ARE NOT RETURNED TO US (IF APPLICABLE). 
WARRANTIES ARE ONLY VALID IF WE HAVE YOUR CORE

-STRUTS (INC.COIL OVER KITS)– LIFETIME WARRANTY (NON-TRANSFERRABLE) –NO WARRANTY FOR BROKEN BOLTS!
INTERNATIONAL WARRANTY ON STRUTS IS 30 DAYS – LIFETIME WARRANTY APPLIES TO DOMESTIC PURCHASES ONLY!

-EZL IGNITION MODULES – 30 DAY WARRANTY (MUST USE HEAT PASTE PROVIDED. WE ARE NOT RESPONSIBLE FOR CODES AND/OR CHECK ENGINE LIGHTS.  ANY OPENING OR TAMPERING  OF THE PART IMMEDIATELY VOIDS THE WARRANTY.

-INTAKE MANIFOLDS – 1 YEAR WARRANTY

-IGNITION COIL PACK – 30 DAY WARRANTY

-TAIL LIGHT REPAIR/CONVERSIONS – 60 DAY WARRANTY

-RADIO/CLUSTER/PUMP/ELECTRONIC REPAIRS – 30 DAY WARRANTY

-AIR SPRINGS AND NEW SHOCKS  –1-2 YEAR WARRANTY (CHECK YOUR INVOICE)

-ALL OTHER RMT PARTS HAVE A 30 DAY WARRANTY UNLESS OTHERWISE SPECIFIED

-REBUILT AIR SUSPENSION COMPRESSORS – 30 DAY WARRANTY*

-NEW AIR SUSPENSION COMPRESSORS – 1 YEAR WARRANTY*

(*PLEASE NOTE: THERE IS NO WARRANTY FOR ANY COMPRESSOR THAT HAS BEEN BURNED OUT DUE TO IMPROPER USE/INSTALLATION OR BECAUSE THE STRUTS AND/OR VALVES ARE LEAKING! Always make sure that the compressor is not running too long.  More than 2 minutes of runtime is a sign of over working the compressor, risking it to burn out. PLEASE BE SURE THE COMPRESSOR IS THE NEEDED PART BEFORE YOU ORDER.  WE OFFER FREE TESTING!  WARNING: IF THE COMPRESSOR IS BURNED OUT, OR FLOODED WITH WATER YOU WILL NOT RECEIVE AN EXCHANGE OR REFUND.

2IF YOUR PRODUCT FAILS, IT MUST BE RETURNED TO US (CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING) FOR EVALUATION.  WE WILL THEN EITHER REPAIR OR REPLACE THE PRODUCT FOR YOU.  YOUR PRODUCT MUST BE RETURNED FOR WARRANTY!

3. WE ABSOLUTELY DO NOT PAY FOR YOUR MECHANIC’S LABOR IN THE CASE THAT ONE OF OUR PARTS FAILS.  BY HAVING THIS PART INSTALLED BY YOU OR YOUR MECHANIC, YOU ARE AGREEING TO TAKE FULL RESPONSIBILITY FOR ANY & ALL LABOR COSTS.

4.BY KEEPING THIS PRODUCT PAST THE RETURN PERIOD &/OR INSTALLING THIS PART IN YOUR VEHICLE YOU ARE AGREEING, IN FULL, TO THESE TERMS AND CONDITIONS.  THIS FORM WILL BE USED IN CASE OF ANY DISPUTES.  IF YOU DON'T AGREE WITH THESE TERMS & CONDITIONS OR ANY PART THEREOF, WE ASK THAT YOU SIMPLY RETURN THE PRODUCT, IN ITS ORIGINAL PACKAGING WITHIN 24 HOURS, UNUSED & UNOPENED, NO QUESTIONS ASKED.  

5.THIS WARRANTY IS NON-TRANSFERRABLE AND DOES NOT COVER DAMAGE OR DEFECTS RELATING TO IMPROPER INSTALLATION, MISUSE, ABUSE, NEGLIGENCE, SHIPPING DAMAGE, NORMAL WEAR & TEAR, ACCIDENTS, ACTS OF GOD, REPAIRS OR ALTERNATIONS NOT AUTHORIZED IN WRITING BY REBUILD MASTER TECH OR MERCEDES MASTER TECH, INC., STORAGE AND/OR IMPROPER HANDLING.   THERE IS NO WARRANTY ON COMMERCIAL VEHICLES.

6. INTERNATIONAL BUYERS ARE RESPONSIBLE FOR THEIR OWN CORE & WARRANTY RETURNS (if applicable). ** INTERNATIONAL PURCHASES HAVE A 30 DAY WARRANTY.** 

 

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