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Returns and Refund Policy

Returns and Refund Policy


Returns and Refund Policy


  •  RETURN POLICIES. Products purchased from RMT can be returned for a period of 14 days from date of invoice. (unless other arrangements have been made) In order for RMT to honor its return policy, the product must be in its original packing and condition, along with no broken seals or wrapping. If a product has been installed, under no circumstances will it qualify for the return policy. Once an order has been shipped, the Customer must follow the return procedure. A 20% restocking fee is applied to all returns. Customer is responsible for return shipping costs AND any original outbound shipping charges are non-refundable. Once the return has been received at RMT’s facility, we then inspect the quality and condition of the returned product. After the merchandise has been received it may take up to 14 business days to process the refund. Any Returns Accepted after the 14 days will only qualify for store credit only.

    You must call RMT at (954) 934-9595 for a Returned Materials Authorization (RMA) number Prior to Sending The Parts Back. An RMA Form must be filled out and inserted in the return box. 

    Returns to RMT can be sent to:
    RMT 6689 NW 16th Terr, Fort Lauderdale FL 33309.

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